What can I do when I withdraw to a wrong address

In the event that funds are mistakenly withdrawn to an incorrect address, Alt Pro is unable to provide further assistance as the recipient cannot be identified. Our system initiates the withdrawal process immediately upon completion of security verification and submission.

If assets were sent to an incorrect address:

• Contact the address owner directly if known.

• Contact the customer support of the platform from which the assets were sent if on another platform.

For further inquiries, please reach out to our support team at [e-mail] to open a Customer Service Ticket. To help us serve you better, please provide the following information when contacting us:

• Your full name

• Email address associated with your account

• Any additional information that can assist us in identifying you and your transaction, such as transaction ID or account number.

We require this information to open a Customer Service ticket. Without it, your complaint email will be considered premature and will not receive a response.