2-step verification

You'll need the mobile device associated with your Coinbase account in hand in order to successfully complete 2-step verification. Google Authenticator is the only listed authentication app in the Alt Pro interface

Alt Pro offers all of our users to implement the method of 2-factor authentication (2FA) for their accounts. This provides an extra layer of security to help protect users' funds and sensitive information.

With 2FA, users must enter not only their password but also a one-time code sent to Google Authenticator.

How to add a 2-Factor Authentication

1. Log in to your Alt Pro account on a web or mobile browser.

   
2. To turn on Google Authentication, go to the top-right of the page and click on your email. From the menu that appears, click on the switch button for Google Authentication.

   
3. Download Google Authenticator (or the app of your choice) on your phone from the iPhone App Store or the Google Play Store. Then, click Continue to proceed on Alt Pro.

   
4. Open your Google Authenticator app. Tap the symbol or button indicating that you will add a new code such as '【+】,' 'New,' or 'Add.'

   
5. Scan or enter your 16-digit key to bind your authentication code app to your Alt Pro account.

   

🎉 Congratulations on adding a 2FA method and making your account that much more secure.

For further inquiries, please reach out to our support team at [e-mail] to open a Customer Service Ticket. To help us serve you better, please provide the following information when contacting us:

• Your full name

• Email address associated with your account

• Any additional information that can assist us in identifying you and your transaction, such as transaction ID or account number.

We require this information to open a Customer Service ticket. Without it, your complaint email will be considered premature and will not receive a response.