Why hasn’t my deposit been credited

Why hasn't my deposit been credited yet?

There are several steps involved in transferring funds from an external platform to Alt Pro, including withdrawal from the external platform, blockchain network confirmation, and finally, credit to your Alt Pro account.

A successful transaction broadcast to the blockchain network is indicated by the withdrawal being marked as "completed" or "success" in the external platform. However, the transaction's full confirmation and credit to Alt Pro may take additional time, as the number of required network confirmations varies for different blockchains.

For further inquiries, please reach out to our support team at [e-mail] to open a Customer Service Ticket. To help us serve you better, please provide the following information when contacting us:

• Your full name

• Email address associated with your account

• Any additional information that can assist us in identifying you and your transaction, such as transaction ID or account number.

We require this information to open a Customer Service ticket. Without it, your complaint email will be considered premature and will not receive a response.